Size-related enquiries
Size-exchange availability, eligibility and charges will be finalized before launch. For a size-related question, email kingdomain.shop@gmail.com with your order ID, the size received and the size required. Please refer to the product size guide before ordering.
Damaged, defective, misprinted or incorrect items
Report these issues within 7 calendar days of delivery. Send your order ID, a description, clear photos of the item and original packaging, and an unboxing video if available. An unboxing video helps our fulfillment partner verify the cause of damage; missing evidence may affect verification, but does not remove rights required by law.
If the package is visibly damaged, ask the courier to note the damage at delivery and photograph the packaging. Keep the item and packaging while the issue is reviewed. For a measurement issue, include photographs showing the garment measurements.
How exchanges and returns work
Contact King Domain first. Do not post a return or send it directly to the supplier without our instructions. We will review your request and provide the approved pickup or return process. Pickup availability depends on courier serviceability.
Qikink currently requires standard reverse-pickup requests to be initiated within 5 days of delivery. Contacting us early helps us arrange this; defect claims follow a separate supplier review process. We will coordinate a suitable resolution for an eligible request if standard pickup is unavailable.
Returned items are inspected. Reverse-shipment processing may take approximately 2–3 weeks, and replacement production and delivery take additional time. We will provide updates rather than promise an immediate exchange.
Change of mind and refunds
Our made-to-order T-shirts are not eligible for a change-of-mind return solely because you prefer a different design or no longer want the item. Size-exchange and change-of-mind terms remain subject to the final policy; no free exchange offer is currently in place.
For a verified damaged, defective or incorrect item, we will arrange an appropriate replacement or refund, as applicable. Approved customer refunds are handled by King Domain; a supplier credit is not a customer refund. We will confirm the refund method and expected processing time when the resolution is approved. These conditions do not limit remedies or rights required by applicable law.
Contact
kingdomain.shop@gmail.com
10 AM–7 PM IST, Monday to Saturday. Please allow up to 24 working hours for a reply.